Payment Information

Our products are priced in British Pounds. These prices were valid at the time of our last update. We reserve the right to change the prices if necessary. The prices quoted on this website supersede all our other previous prices. We always try to keep the prices reasonable for our customers. The prices are based on our costs and the shipping incurred to get the items to our warehouse. All Profits go to the charity Bhaktivedanta Manor.

We accept Visa, MasterCard, Apple Pay, Google Pay, PayPal and Gift Cards provided by Sacred Boutique / Bhaktivedanta Manor.

Delivery

We offer shipping worldwide. Shipping costs are based on the weight of the order and the service chosen. The checkout will provide an accurate shipping cost.

We mostly use Royal Mail for UK deliveries but may use other courier services for larger orders. For international deliveries we usually use Parcelforce and UPS.

UK orders are usually delivered within 5 working days. International deliveries can take between 5–28 working days depending on the destination country.

We offer free collection from Bhaktivedanta Manor Gift Shop, Hillfield Lane, Watford, WD25 8EZ, United Kingdom.

Please wait for an email confirmation before coming to collect your order. Due to limited storage space, we will only hold collection orders for 7 days.

Effective Date: July 31, 2026.

1. Introduction and Purpose

This policy outlines the terms and conditions for international shipments. Customs regulations vary by country, and international orders may be subject to import duties, taxes, VAT, customs clearance fees, or other charges imposed by the destination country’s customs authorities.

The purpose of this policy is to provide clear information about the responsibilities of both our company and the customer regarding international shipments.

2. Policy Statement

Import duties, taxes, VAT, customs clearance fees and any other charges imposed by the destination country are not included in the product price or shipping charges unless clearly stated at checkout.

These charges are the responsibility of the customer (recipient) and must be paid before the shipment can be released for delivery.

3. Scope

This policy applies to all international shipments made through our website unless otherwise stated at checkout.

4. Key Responsibilities

4.1 Our Responsibilities

*Customs Documentation: We are responsible for preparing and providing the necessary customs documentation required for international shipping.
*Shipment & Tracking: We will arrange shipment of your order and provide tracking details where available.
*Risk and Liability: We are responsible for the goods until they are handed over to the shipping carrier. Delivery times may be affected by customs clearance procedures or circumstances beyond our control.

4.2 Customer Responsibilities

* Accurate Information: The customer is responsible for providing a complete and accurate delivery address and contact information. Incorrect details may result in delays or failed deliveries.
* Customs Charges: The customer is responsible for paying any applicable import duties, VAT, taxes, customs clearance fees or other charges required by the destination country.
* Acceptance of Delivery: The customer is responsible for being available to receive the shipment at the delivery address.

5. International Shipments

Customs regulations differ from country to country. Delays caused by customs inspections or clearance procedures are outside our control, and delivery times may therefore vary.

International Customs & Import Charges :

International Orders (EU & Worldwide)

Orders shipped outside the United Kingdom may be subject to import duties, customs charges, VAT, taxes, and customs clearance fees imposed by the destination country. These charges are not included in the product price or shipping cost unless explicitly stated. All such charges are the sole responsibility of the customer. If a customer refuses to pay customs charges and the parcel is returned to us, any original shipping costs, return shipping costs, customs charges, and handling fees will be deducted from any refund where applicable.

Customs, Duties & Taxes

For orders shipped outside the United Kingdom, your order may be subject to import duties, customs fees, VAT, taxes, and other charges imposed by the destination country’s customs authorities.

These charges are not included in the product price or shipping cost and are the sole responsibility of the customer.

Krishna Shopping has no control over these charges and cannot estimate their amount, as they vary by country.

If a shipment is refused by the customer due to unpaid customs duties, VAT, taxes, or import fees, any refund will be subject to deduction of the original shipping charges, return shipping costs, customs charges, and any handling fees incurred.

6. Limitations and Exclusions

* Prohibited Items: This policy does not apply to items that are restricted or prohibited from import into the destination country. It is the customer’s responsibility to ensure that the items they purchase are permitted for import.
* Customs Inspections: We are not responsible for delays caused by customs inspections, customs holds or other actions taken by customs authorities.
* Unpaid Customs Charges: If a shipment is returned, refused or abandoned because customs duties or taxes have not been paid, any return shipping costs or other charges incurred may be deducted from any eligible refund.

7. Returns and Refunds

For information regarding returns and refunds for international orders, please refer to our separate Returns and Refunds Policy.

Please note that original shipping charges are non-refundable. Any customs duties, taxes or import charges paid by the customer to their local customs authorities are also non-refundable by us.

8. Policy Review

This policy is subject to change in response to evolving international trade regulations and postal service offerings. Any amendments will be updated on our website.

9. Contact Information

For any questions or clarification regarding international shipping or customs charges, please contact our customer service team.

For further information, please do not hesitate to email us at shop@sacredboutique.com.